Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and to put matters right Fast Pensions should contact Miss N and assist in allowing her to exercise her statutory right of a transfer to a pension provider of her choice.  Fast Pensions should also pay £1,000 to Miss N to reflect the distress and inconvenience caused to her by their maladministration.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr E’s complaint against LCC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) LCC should pay Mr E £750 in recognition of the non-financial loss he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E is complaining that LCC:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Capita or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint is about the reduction in the cash equivalent transfer value (CETV). He is unhappy that Capita and the Trustees can suddenly change the way in which the CETV is calculated in their favour to suit their needs.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right Mr Farren, as Pensioner Trustee of the Scheme, should provide a full written response to Mr E’s questions regarding his Scheme funds, including the current value, and to assist him in exercising his statutory rights. He should also pay Mr E, £1,000, to reflect the distress and inconvenience caused to him by his maladministration. 

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right Fast Pensions should provide a full written response to Mrs S’s questions regarding the status and security of the Plan.  They should also clarify her right to access her pensions fund and any penalties that apply, and assist her in exercising her statutory right to a transfer if she so wishes.  Fast Pensions should also pay Mrs S £1,000, to reflect the significant distress and inconvenience caused to her by their maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Dr S’ complaint and no further action is required by NHSBSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr S has complained that NHSBSA failed to carry out his instructions to transfer his benefits out of the Scheme before the deadline of 6 April 2015, and that the information received from NHSBSA was consistently inaccurate and incomplete.

Ombudsman’s Determination

Outcome

Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), TP should pay Mr S £1,000 for the significant distress and inconvenience caused by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld, and to put matters right Prudential should provide a personal pension plan for her, containing the appropriate amount of money.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A has complained that neither the PCSPS nor Prudential is accepting responsibility to provide her with pension benefits which in 1990 she requested to be transferred from the PCSPS to Prudential.

Ombudsman’s Determination

Outcome

Coker Engineering’s complaint is upheld and to put matters right within the next 21 days NOW: Pensions need to:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the MPS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E says that he was misled in 1999, when he transferred his benefits from his previous employer into the Scheme.