Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining that the Council recalculated the cash equivalent transfer value (CETV) within the three month guarantee period and the transfer proceeded on the basis of the later CETV, which was lower than the original.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by DAS or the Trustees

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that the Trustees failed to transfer his pension funds within an appropriate time period, and DAS has deliberately obstructed the transfer of his pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustees or Equiniti.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint concerning the Trustees and Equiniti is that the amount of the cash equivalent transfer value (CETV) is less than she had first been told and there have been delays in the implementation of her pension sharing order.

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by Interserve.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr P’s complaint is that Interserve issued an incorrect transfer value. He also says Interserve delayed unreasonably when processing a transfer request, resulting in financial loss.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Prudential

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K and his adviser have complained that Prudential did not inform them that Guaranteed Annuity Rates (GARs) are not available after age 70.

Mr K claims financial loss due to the lower annuity rates now available to him as he is over 70 years old.

Ombudsman’s Determination

Outcome

Mr S’s complaint is upheld, and to put matters right Phoenix Life should pay him £1,000, including £500 for his distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’s complaint against Phoenix, the scheme administrator, is that it unreasonably delayed a transfer of his funds to another provider.

Ombudsman’s Determination

Outcome

Dr R’s complaint against Teachers’ Pensions is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld) Teachers’ Pensions should pay Dr R £500 as compensation for the distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint summary

Mr E’s complaint is that LBG has not provided him with a preserved pension following the transfer of his contract of employment to TSB under the Transfer of Undertakings (Protection of Employment) regulations (TUPE). He says that he was assured he would receive membership of the Scheme but ultimately his contributions were returned, with the consequence that he has lost his employer contributions for a little under three months.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NILGOSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

There are three parts to Mrs L’s complaint.  These are:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Clerical Medical.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Clerical Medical has refused to transfer the value of his Plan to the Marchar Ltd Retirement Benefits Scheme (the Marchar Scheme) and he has lost out on a large financial gain he would otherwise have attained.