Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Royal Mail.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Scottish Widows.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr X’s complaint concerns Mr Farren’s failure to respond to his enquiries about the status and security of his Scheme funds, leaving him unable to plan for his future and exercise his transfer rights.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Carey Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that Carey Pensions caused a delay in the transfer of his pension to a new provider. This resulted in a loss of income in the invested funds of approximately £3,500.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Hornbuckle shall pay Mr N £500 for distress and inconvenience caused and pay into the SIPP’s bank account  £1,875.65 plus reimburse its own charges that may have been claimed in respect of processing Mr N’s transfer request.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and to put matters right Hornbuckle should pay Mrs N £500 for distress and inconvenience caused and pay into the SIPP’s bank account £1,676.65 plus reimburse any of its own charges that may have been claimed in respect of processing Mrs N’s transfer request.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Hornbuckle is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Hornbuckle should conduct a loss assessment and also pay Mr Y £500 as compensation for the significant distress and inconvenience suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs Johnson’s complaint against Redbridge is partly upheld.

To put matters right within 21 days Redbridge should provide Mrs Johnson with an apology and £500 for the distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr S’ complaint against NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), NHSBSA should pay Mr S £1,000 for the significant distress and inconvenience caused by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that:

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M complains that Prudential improperly transferred the pension rights available to him from the Plan to the Speed-e-cash RBS (the Scheme) in 2012 without carrying out sufficient due diligence checks on T12 Administration Ltd, the administrators of the Scheme.