Ombudsman’s Determination

Complaint Summary

Mr S’s complaint about SL, the SIPP administrator, is that it caused a delay in the transfer of his benefits under the SIPP to his occupational pension; and, this caused him a loss of investment growth and significant distress and inconvenience

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld because: SL took too long to transfer his benefits.

Ombudsman’s Determination

Outcome

This complaint against Green Light Packaging Limited is upheld. To put matters right the Trustee will cease to block the transfer of the Applicants’ benefits from the Scheme, and the Trustee will pay £1,000 to each of the Applicants in recognition of the serious distress and inconvenience it has caused them

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Trustee will not agree to the Applicants’ requests to transfer their benefits out of Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aegon

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Aegon has refused to allow a transfer from the Credit Agricole Legacy Pension Scheme (the Scheme) to his Aegon FPP without financial advice being obtained even though the transfer value is below £30,000. Mr R wants Aegon to be directed to accept the transfer from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by CM.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint against CM is about the way in which it handled the transfer of his policies to the Momentum Gibraltar Pension Plan.

Ombudsman’s Determination

Outcome

I do not uphold Dr D’s complaint and no further action is required by Nestle Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr D’s complaint concerns the reduction in the Cash Equivalent Transfer Value (CETV) of his benefits in the Fund not being transferred before the expiry date.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by PIC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained that PIC has refused his request to transfer the value of the Policy to an alternative pension arrangement.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that NHSBSA will not allow him to transfer his benefits from the Tesco Pension Scheme to the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint concerns the length of time it took Standard Life to transfer her pension.

Ombudsman’s Determination

Outcome

I do not uphold Mrs K’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K’s complaint is that NHSBSA has rejected an application to transfer her Scheme benefits to a defined contribution pension scheme.

Ombudsman’s Determination

Complaint Summary

Mr A has complained that when a pension sharing order on divorce was made against him, KPMG transferred too much money from the Scheme to the pension arrangement of Mrs A, his ex-wife.