Ombudsman’s Determination

Outcome

I partly uphold Ms D’s complaint.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms D is complaining that AH, the Fund administrators paid her an incorrect lump sum and pension. She says that she relied on the incorrect figures when deciding to retire at age 55. Ms D has agreed to repay the part of the cash sum that she was not entitled to. However, she contends that she should be entitled to the incorrectly quoted pension of £5,534.69 per annum.

 Ombudsman’s Determination

Outcome

I do not uphold Dr S’ complaint.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A has complained that NHSBSA have incorrectly calculated the pension due to her. She believes the pension should be based on her earnings in 2012 and not on a reduced basis.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D is complaining that there has been a significant reduction in the value of the Plan from £7,631.00 to £5,857.00. He says that he was initially informed by SJPWM that this was due to fund performance. Mr D says that he was subsequently informed by SJPWM, that the reason for the reduction was because of an early retirement charge which was never documented or communicated to him.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Cabinet Office and MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Aviva have not provided a full and proper pension at the Plan’s maturity date. Mr N believes that Aviva should pay the full value of the guaranteed minimum pension (the GMP) from the Plan’s Benefit Date of 12 July 2013 (his 60^th birthday).

Ombudsman’s Determination

 Complaint summary

Mrs T has complained that the Trustee has not calculated her benefits in accordance with two judgments issued by the Courts in 2012.

Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against the Trustee because it has correctly applied the Plan rules and the Court judgments in Mrs T’s case.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains of the financial loss he says he has suffered, as a result of having entered SPPA’s ‘winding down employment arrangement’ (the arrangement), which he says is not fit for purpose.

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by the Council

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right the Council shall pay contributions and interest to the Scheme for the period 1 September 2008 to 5 December 2011. The Council shall also pay Mrs R £500 for the significant distress and inconvenience which she has suffered in bringing this matter to a conclusion.

My reasons for reaching this decision are explained in more detail below.