Ombudsman’s Determination

Outcome

Mrs N’s complaint against CSP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right CSP should write off any outstanding overpayment and refund the amount it has already recouped, with interest. CSP should also pay Mrs N compensation. However, I do not believe that CSP should pay Mrs N the incorrect – and higher – pension benefits going forward.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Ernst and Young.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that Ernst and Young are excluding his UK service when calculating his pension benefits.

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trust is partly upheld, but there is a part of the complaint I do not agree with.

In my opinion, the Trust are responsible for failing to declare Mr D’s pensionable pay correctly to the Scheme. However, because Mr D had been made aware of their error by the Scheme, I do not consider he can show that he reasonably relied upon the accuracy of the information which the Trust provided when he decided to retire.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NEAS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that he was given incorrect information from NEAS at the start of his employment about how his pervious service in the Scheme would be treated following his break in employment.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that, by applying a salary restriction to his 2010/2011 pension contributions, TP has inflated the value of his pension benefits for the purpose of the 2011/2012 pension input period (PIP), resulting in him exceeding the annual allowance.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHSBSA and The Surgery.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is complaining that NHSBSA provided her with an incorrect benefit quotation. She says that she relied on the incorrect figures to retire at age 60. She contends that she should be compensated for the loss of her pension benefits.

Ombudsman’s determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by the Trust and NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T is complaining about the Trust and NHSBSA because she is unhappy about the reduction applied to her pension. She says that she was not informed that she would lose her special class status if she retired before age 55, and the effect this would have on her pension.

Ombudsman’s Determination

Outcome

Mr S’s complaint against the Council and DPP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Council shall pay Mr S £500 for the significant distress and inconvenience caused to him in failing to correct its pension records.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or Administrator.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Respondents.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against the Respondents concerns the changes made by the Trustees to the method of revaluing deferred pensions and the calculation of her early retirement benefits.