We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint against the MoJ is upheld. To put matters right, the MoJ shall increase the redress amount payable to Mr T from £1,500 to £3,000 to reflect the exceptional distress and inconvenience caused by its maladministration.

View determination

Download

Related decisions

Fidelity Buy Out Plan (CAS-71971-R3D6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by Fidelity.

View determination

Download

Related decisions

Firemen’s Pension Scheme 1992 (CAS-84085-R9H4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld because I find that Mr S did not wholly rely on the information he was given by the Council preceding the misinformation, and to the extent that he did, it was not reasonable for him to have done so.

View determination

Download

Related decisions

Firemen’s Pension Scheme 1992 (CAS-84082-Y3B5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld because I find that Mr R would not have acted differently, had he not received the incorrect information.

View determination

Download

Related decisions

Firemen’s Pension Scheme (1992) (CAS-84081-R5F2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Authority because:-

View determination

Download

Related decisions

T&N Retirement Benefits Scheme (1989) (CAS-79442-Z7F9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold H’s complaint, and no further action is required by the Trustee or L&G. 

View determination

Download

Related decisions

Transact Self-Invested Personal Pension (CAS-108335-P4M3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by IFAL. 

View determination

Download

Related decisions

LV Personal Pension Scheme (CAS-93753-Y7R6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S' complaint and no further action is required by LV.

View determination

Download

Related decisions

TIE UK Limited Retirement Fund (CAS-99744-B8V5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustees, Aon or the Employer.

View determination

Download

Related decisions

Subscribe to Misquote/misinformation