Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Standard Life. 

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by LPPA.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Standard Life.

Ombudsman’s Determination

Outcome

I do not uphold Dr K’s complaint and no further action is required by Wesleyan.

Ombudsman’s Determination

Outcome

Mr S’ complaint against RL is partly upheld, but there is a part of the complaint with which I do not agree. To put matters right, RL shall pay Mr S £500 in recognition of the significant distress and inconvenience he has experienced as a result of its maladministration.

Ombudsman’s Determination

Outcome

The complaint should be upheld against CA because, but for its negligence, Mr S would not have suffered a financial loss. CA issued incorrect information to Mr S on more than one occasion, breaching its duty of care to Mr S and causing an unreasonable delay in the transfer of his occupational pension to his Fidelity SIPP.

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partially upheld. To put matters right, the Trustee shall pay Mr N £1,000 for the serious distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 45 to 53 below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Trustee shall carry out the instructions detailed in the section “Directions”.

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustee and Capita is partly upheld. To put matters right,  the Trustee shall pay Mr L £500 in recognition of the significant distress and inconvenience which he has suffered in relation to this matter. 

Ombudsman’s Determination

Outcome

Ms T’s complaint is partly upheld. To put matters right, the Practice shall pay Ms T £1,000 for the serious distress and inconvenience she has suffered.