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Husqvarna UK Ltd Pension Scheme (CAS-36187-V5N1)

Complainant:
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Ombudsman’s Determination

Outcome

Mr S’ complaint against the Trustee is partly upheld. To put matters right the Trustee shall pay £1,000 to Mr S in respect of the serious distress and inconvenience which he has suffered. 

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Bechtel Limited Career Pension Plan (CAS-60294-V6J3)

Complainant:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is partially upheld and to put matters right, Fidelity shall pay Mr N £500 for the significant distress and inconvenience its errors have caused him. 

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NHS Pension Scheme (CAS-73397-W7K2)

Complainant:
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Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA and PCSE is partially upheld. To put matters right for the part that is upheld, NHS BSA and PCSE shall each pay Dr S £500, the combined total being £1,000, for the serious distress and inconvenience she has experienced. 

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HSBC Bank (UK) Pension Scheme (CAS-43359-G0Y4)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees. 

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American Express UK Pension Plan (CAS-68998-D5M8)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustees.  

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Local Government Pension Scheme (CAS-58806-H1J6)

Complainant:
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Ombudsman’s Determination

Outcome

I partly uphold Miss D’s complaint; my Directions are set out in paragraph 47.

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Universities Superannuation Scheme (CAS-55276-X3G5)

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Ombudsman’s Determination

Outcome

The complaint is upheld against USS because it failed to provide sufficient and accurate information to Professor E, at the time he made his decision to opt for EOO, about the impact it would have on his entitlement to LRF. Consequently, he made an uninformed decision which has caused him an injustice.

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NHS Pension Scheme (CAS-59217-F3W1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Dr A’s complaint and no further action is required by NHS BSA. 

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Monsanto Pension Plan (CAS-53961-Q2N6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee or Capita.

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NHS Superannuation Scheme (Scotland) (CAS-37814-G1K9)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Dr Y’s complaint against SPPA is partly upheld. To put matters right, SPPA shall pay £1,000 to Dr Y in respect of the serious distress and inconvenience which he has suffered.

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