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NHS Pension Scheme (CAS-61350-V2X9)

Complainant:
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Ombudsman’s Determination

Outcome

Ms N’s complaint against NHS BSA is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Ms N £500 for the significant distress and inconvenience she has experienced.

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NHS Pension Scheme (CAS-63861-N3Y3)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.

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Pension Protection Fund (CAS-87452-K9T5)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s referral and no further action is required by the Board.

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Aviva Staff Pension Scheme (CAS-53529-P0Z6)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or XPS. 

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NHS Pension Scheme (CAS-80644-D0B5)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

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The LV Employee Pension Scheme (CAS-65895-V7X9)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by the Trustee.

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British Transport Police Force Superannuation Fund - 1970 Section (CAS-98967-Y0T1)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Ms T’s complaint against Railpen is partly upheld. To put matters right Railpen shall pay Ms T £500 in recognition of the significant distress and inconvenience which she has suffered dealing with this matter.    

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Sun Life Financial of Canada Personal Pension Plan (CAS-54564-B8P8)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right Sun Life shall pay Mrs N an additional £425 to recognise the significant distress and inconvenience its maladministration has caused. 

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Police Pension Scheme (CAS-62743-D8H9)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the NCA.

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Land Rover Pension Scheme (CAS-60369-Q0Q1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or Mercer.  

View determination

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