Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Dundee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is about Dundee’s rejection of an application for an ill health pension.

Ombudsman’s Determination

Outcome

Mrs L’s complaint is upheld and to put matters right the Council shall consider whether Mrs L satisfied the criteria for Tier 2 benefits as at June 2014 and that this whole matter has caused Mrs L significant distress and inconvenience, which warrants a payment to Mrs L by the Council of £800.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA

Ms R’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA should pay Ms R £500 for the significant distress and inconvenience that she has experienced.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs G’s complaint is upheld and to put matters right TP shall return the reclaimed overpayment with interest to Mrs G

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G’s complaint is that TP are unfairly claiming back an overpayment of ill health retirement pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aviva

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Aviva has refused to offer an enhancement for ill health early retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aon, KPMG or the Trustee (the Respondents)

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by LFB.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss R’s complaint arises because LFB rejected her application for early release of her deferred pension benefits on ill health grounds.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by West Yorkshire Pension Fund

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E has complained that WYPF has declined to pay her pension credit benefits early on the grounds of serious ill health.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by TP or the School.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint, brought on behalf of his late wife’s estate, is that TP and the School did not advise his late wife that she could apply for an ill health pension rather than an actuarially adjusted early retirement pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by ESCC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint against ESCC is about its decision not to process a retrospective application by him, for the payment of the late Mrs E’s pension benefits on ill-health retirement grounds.