Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by LFEPA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that she has been refused ill health retirement from the date her employment with the Council ended.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right the Cabinet Office should review their 2012 decision to backdate his revised award to 2008. They shall also pay him £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that he has not been awarded level 1 injury benefits backdated to January 1997.

Ombudsman’s Determination

 Complaint summary

Mr N’s complaint is that the Trustees have failed to correctly follow the previous determination issued in July 2014 (the Determination) and have refused to award him an ill health pension.

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and to put matters right Veterans UK should review the decision not to pay Mr R’s benefits early under article 3061(2).

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that his application for the early payment of his preserved benefits has not been properly considered.

Ombudsman’s Determination

Outcome

Mrs M’s complaint is upheld and to put matters right TP shall pay Mrs M the maximum lump sum she would have received if she had been allowed to make that choice in January 2016; plus £500 for distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M’s complaint is that she has not been paid maximum tax free cash.

Ombudsman’s Determination

Outcome

Mr E complaint is upheld and to put matters right BT should review the matter again in light of my comments within this Determination.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that BT, his former employer, refused to award him BT’s medical retirement benefits.

Ombudsman’s Determination

Outcome

Mrs B’s complaint is upheld and to put matters right Barclays shall consider again whether Mrs B satisfied the criteria for ill health retirement at the date her employment was terminated and pay Mrs B £500 for distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs B’s complaint is that she has been refused ill health retirement from the date her employment ended.

Ombudsman’s Determination

Outcome

Mrs N’s complaint against TVP is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld) TVP should pay £1,000 to Mrs N.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N complains that TVP, her employer, misled her about her ill health retirement (IHR) rights under the Scheme, and she relied on it to her detriment.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees or the Administrator.

My reasons for reaching this decision are explained in more detail below.