Ombudsman’s Determination

Outcome

1. I do not uphold Mr T’s complaint, and no further action is required by AJ Bell. 

Ombudsman’s Determination

Outcome

The complaint should be upheld because the Trustees did not properly consider all the information available and make further enquiries where necessary when considering the distribution of death benefits from the WTPP following Mr L’s death.  

Ombudsman’s Determination 

Complaint Summary

Mrs L has complained that the Trustee failed to administer the trust in accordance with the Scheme rules.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against the Trustee for:

• Maladministration and failure to distribute the lump sum death payment in accordance with the Scheme rules at the time of the Member’s death; and 
• Breach of equitable duty of care.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Council.

Ombudsman’s Determination

Outcome

Mr W’s complaint against Aptia is partly upheld. To put matters right, Aptia shall pay Mr W £500 for the distress and inconvenience its maladministration caused him. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

I do not uphold Ms DN and Ms YEN’s complaints, and no further action is required by ReAssure Limited. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Rothesay. 

Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld, and to put matters right, Curtis Banks shall pay Mrs Y any additional costs that she incurred due to being required to open a new SIPP and for the late payment of service charges. Curtis Banks shall also pay Mrs Y £500 for the significant distress and inconvenience caused to her.

Ombudsman’s Determination

Outcome

I do not uphold Miss ED’s complaint, and no further action is required by Aegon or the Trustees.