Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or WTW. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by the CO or MyCSP. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Department for Education 

Ombudsman’s Determination

Outcome

The complaint is upheld against Aviva because it failed in its duty of care in negligence to deal with Mr N’s case before he died. It took too long to provide information to Mr N for him to have made an informed choice regarding his options before he died.

Aviva shall:-

Ombudsman’s Determination

Outcome

The complaint is upheld and to put matters right Teachers' Pensions shall pay Mrs S £1,000 in recognition of the serious distress and inconvenience she has suffered.

Ombudsman’s Determination

Outcome

I uphold part, but not all, of this complaint. To put matters right for the part of the complaint that I uphold, the Trustee shall pay Mr R £500 in recognition of the significant distress and inconvenience caused.

Ombudsman’s Determination

Outcome

Mr N’s complaint against TP is upheld in part. To put matters right, TP shall follow the recommendations in paragraph 70 below.

Complaint summary

Mr N has complained that TP has:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by LV=. 

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, ReAssure shall reconsider its decision about the distribution of death benefits under the Scheme in accordance with the New Rules.

ReAssure shall also pay Mrs E £1,000 for the serious distress and inconvenience caused to her.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Trustee.