Armed Forces Attributable Benefits Scheme (CAS-42822-S9N0)
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by Veterans UK.
I do not uphold Mrs R’s complaint and no further action is required by Veterans UK.
I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.
I do not uphold Mrs M’s personal complaint, or the complaint brought by Mrs M on behalf of the Estate and no further action is required by NHS BSA.
I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.
I do not uphold Miss K’s complaint and no further action is required by TP.
I do not uphold Mr D’s complaint and no further action is required by TP or DfE.
I do not uphold Mrs N’s complaint and no further action is required by Veterans UK.
I do not uphold Mrs R’s complaint and no further action is required by the Scheme Manager, the Trustee, or the Scheme Administrator.
I do not uphold Mrs Y’s complaint and no further action is required by Utmost.
I do not uphold Ms S’ complaint and no further action is required by Royal London.