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Legal and General Personal Pension Scheme (CAS-76635-M4T9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Appeal outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by ReAssure.

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The Mr S Limited Executive Pension Scheme (CAS-78433-Y1Y8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr S, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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HBOS Final Salary Pension Scheme (CAS-31532-G2M0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome 

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

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Chevron UK Pension Plan (CAS-39456-K5F1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

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The Jackson Manvers Limited Executive Pension Scheme (CAS-45541-T0B3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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Related decisions

Genwick Retirement Benefit Scheme & Uniway Systems Retirement Benefits Scheme (PO-16266)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

  1. Dalriada and the Additional Applicants have submitted complaints that I have summarised as:-

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The Blackwell 1965 Ltd Executive Pension Scheme (PO-28733)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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Arriva Money Purchase Scheme (CAS-62927-V2H3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter. 

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Asda Group Pension Scheme (CAS-84195-T4Y5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by the Trustee or the Administrator. 

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