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Windsor Life Assurance Company (79455/1)

Complainant: Mr M Phillips
Complaint Topic: Transfers: general
Ref: 79455/1
Outcome: Upheld
Respondent: Windsor Life Assurance Company (Windsor Life).
Type: Pension complaint or dispute
Date:

Mr Philips says that he suffered financial loss as a result of delays caused by Windsor Life in transferring his plan to an alternative provider. He says that Windsor Life delayed providing a valuation statement and transfer forms, then having once received his instr …

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