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Independent Lift Services Limited Retirement Benefits Scheme (PO-187)

Complainant: Mr Richard Lunn
Complaint Topic: Misquote/misinformation
Ref: PO-187
Outcome: Not upheld
Respondent: Friends Life Services Limited (Friends Life)
Type: Pension complaint or dispute
Date:

Mr Lunn complained that Friends Life miscalculated his retirement fund in 2007. He says that he relied on that calculation when deciding to retire early in 2011, and has suffered resulting financial loss. The Pensions Ombudsman’s determination and short reasons The com …

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