Pirelli Tyres Ltd 1988 P&LAF (PO-18367)

Ombudsman’s Determination

Outcome

Mrs T’s complaint against the Company and the Trustees is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Company and the Trustees should each compensate Mrs T for the significant distress and inconvenience this situation has caused her.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint concerns the Pension Increase Exchange (PIE) option that the Company offered members of the Scheme. She is dissatisfied that the PIE was not offered to her along with the first group of members that received it. She would like the Company to guarantee that she will receive a PIE offer no later than April 2020 and that the PIE will be backdated to April 2017, as this was when some members of the Scheme received theirs.

Mrs T is also unhappy that to date, she has not received a response to her complaint from the Company.