Ombudsman’s Determination

Complaint Summary

Mrs T contends that the temporary additional pension available to her from the State Spreading Option (SSO) in the PSPS should be paid by the Trustees up to her new State Pension Age (SPA) of 66 and not cease at age 65 as originally intended.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Trustee and Equiniti.

Complaint Summary

Ms S’ complaint concerns:

• overpayment of a bridging pension that has been offset against arrears of long term (Lifetime) pension.
• alleged mishandling of her subsequent enquiries and provision of conflicting information by Equiniti, the administrators of the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Carillion.

Complaint Summary

Mr K complains that his former employer Carillion has failed to pay and previously underpaid his Annual Compensation Payment (ACP).

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Equiniti or the Trustee.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by NWSSP.

Complaint summary

Mr S has complained that he has been provided with incorrect information and pension forecasts over a number of years. He says he has relied on this information in making financial plans and decisions and that the errors have caused him a significant amount of distress and inconvenience.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Trustee or Barnett Waddingham.

Complaint summary

Mr T has complained that he was not paid his Scheme benefits early on the grounds of ill health, despite having applied for them on this basis. He has complained that, as a result, his pension was reduced when the Scheme entered the Pension Protection Fund (PPF) Assessment Period. Mr T has also complained that his pension has not been increased for two years.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs N has complained that NHS BSA has adjusted her permanent injury benefit (PIB) award by reference to the total amount of the damages she received in connection with her accident.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by Teachers’ Pensions.

Complaint summary

Mrs Y has complained that Teachers’ Pensions is seeking to recover an overpayment of her widow’s pension arising as a result of her co-habitation.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustee or Capita.

Complaint summary

Mrs S has complained that she was provided with the option to take her benefits as a lump sum through trivial commutation rules, she accepted this but then the option was taken away.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

Complaint summary

Mr D has complained that the Scheme was amended by an undisclosed deed which detrimentally altered the method of calculation of his pension.